Refund policy
30-Day Money-Back Guarantee
We stand behind every Solave Mat we sell. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to request a full refund — no questions asked.
How to request a refund: To start a return, email us at support@solave.com with your order number and reason for return. Our team will respond within 24–48 hours with next steps.
Conditions: Items must be returned in their original packaging. Used items are eligible for a refund under our 30-day guarantee as long as the request is made within the 30-day window.
Damaged or defective items: If your mat arrives damaged or defective, contact us within 7 days of delivery with a photo and we will send a replacement or issue a full refund at no cost to you.
Refund timeline: Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.
Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Non-returnable items: Gift cards and final sale items are non-refundable.
Questions? Contact us at support@solave.com — we're happy to help.